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TheSecret to Writing Effective Operations Manualstraining course is an intensive two dayprogram to develop your skills in the planning and execution of designing a Policy and Procedures Manual for your business or organisation.
The course is aimed at non technical writers who are responsible for documenting procedures and need to understand where to start and how to proceed in this interesting task.
Places are strictly limited to ensure that participants have an intensive training experience with our qualified and experienced trainers. The course has significant hands on content and will have plenty of material to assist with the learning experience.
Book your place now.
Australia wide tour
Places strictly limited. Brisbane is filling fast, pre bookings for other locations available.
What You Will Learn
At the end of the course,you will have the skills and knowledge to develop a strong document foryour business or organisation.You will have learnt the fundamentals of business analysis as well as structure and planning procedure manuals whilst learning how to write for their target audience.You will also have an electronic version of an operations manual template valued at over $750 and a variety of tools that will enableyou to progress to completion of the task.
What will it cost
Early Bird Offer forMelbourne - valid until 20thJune 2008$990 inc GST
$1,320 inc GST
(covers all course materials, Morning Tea, Lunch and Afternoon Tea).
Click here to book your place now
National booking hotilne - 1300 735 681
Where and When
| Dates |
City |
Venue |
| Tuesday 10th& Wednesday 11th June 2008 ONLY 2 PLACES LEFT |
Brisbane |
Langports English Language College |
Wednesday 16th & Thursday 17th July 2008 SORRY SOLD OUT |
Melbourne |
SORRY SOLD OUT |
Monday 25th & Tuesday 26th August 2008 SORRY SOLD OUT |
Sydney |
SORRY SOLD OUT |
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Dates to follow inAdelaideand Perth July & August.
Who Should Attend
The course is designed for those who need to write an operations manual for their business or organisation and will be equally valued by the private or the public sectors.
Trainers
Scott Osborne is a technical writer and business analyst of over eight years experience with a diverse background with "real world experience" as Chairman of the Board and Chief Operations Officer of a Medical services company, waste process analyst for an Area Health Service, Senior Insurance Claims Manager and a variety of other technical and planning roles. Engaging and funny, as well and intellectual and passionate about his topics, Scott is well placed to assist you in this learning experience.
Tony Fanfulla has a wealth of experience in software for Operations Manuals as well as in business systems and processes. Currently running Transform Business Systems, Tony brings great theoretical and practical experience to the process of developing a management system for your business. Tony is a great trainer with plenty of experience and skills to assist you in this learning experience.
Course Content
 Why document procedures
Learn why documented business systems are so powerful
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Interviews
Learn how to interview and analyse the tasks of key individuals in each sub area of the business.
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Identifying Key Business Areas
Learn how to get a helicopter view of your operations and design an overview of what key areas your business uses to service its "Customers"
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Plain English Writing
Learn how to write for your audience and engage them in the process.
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Critical Flow Analysis
Learn how to Track each element in your service provision.
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Procedures
Learn how to plan and prepare procedures and differentiate between procedures and work instructions. Learn how to convert Critical Flows to procedures
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Chunking
Learn how to chunk Key Business Areas into sub areas and prepare critical flows for each sub area
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Operations Manual Template
Receive an Operations Manual Template and convert it to your purposes.
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Click here to book your place now
National Booking Hotline 1300 735 681
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