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I have found theTKO software to be extremely beneficial to the Medical Specialist Practice that I have recently been contracted to work at in Brisbane. It is user-friendly, simple for staff to use and accessible for all staff to view. I think the structure and format accommodates the needs for an Organisational Manual. I look forward to expanding its' use in the Day Hospital environment, as I believe it would fit the industry's requirements. Looking forward to continuing to work with you.
Leith
Our company is in the building industry and are involved with many projects for major commercial builders and clients. Their sites are addressed according to OHS and Quality Management Systems so to be competitive in this tough industry we have decided to attain our accreditation and also to systematize and become efficient with our current policies, procedures and systems. We were lucky enough to come across this powerful tool – TKO.
Without this we were not sure how it was going to happen, everything is available at your finger tips; the organisational chart, job descriptions, policies and procedures, you can add flowcharts, benchmark using kpi’s, create performance appraisals, it prints reports and lots more. One of the many benefits is with our staff it shows them where they belong, what is expected of them and how we do it here, it assigns roles to policies, procedures and accountability. The program is easy to follow and has a friendly screen layout. I am very impressed with the software and recommend TKO software as this tool helped our business to continual improve systems and policies.
We highly commend Tony and his team for their patience, expertise and advice – well done.
Helen Kranitis
Comace Pty Ltd
SIMPLY BRILLIANT … The features within TKO are amazing, like nothing else I’ve seen.
By far the best investment I have every made for my business. I have no doubt that the TKO software along with the outstanding support will be the driving force for the growth of my business.
Annette Haramis
Final Stage Clean Pty Ltd
The TKO product has been magnificent for our company in many ways. To have all policies and procedures documented and so easily accessible for staff has made implementation of our company procedures so much easier. From a HR perspective I have found the induction and training of staff so much more streamlined, thorough and consistant by using TKO. All staff receive the same consistant message and have this resource on their desktop to use as a reference in their everyday work.
Cathy Loftus
Finance and Operations Manager
Morrison Kleeman Real Estate
I have watched the TKO product for some twelve months since finding it in one of my online trawls for innovative businesses capable of supporting extraordinary circumstances. I spoke with Transform Business Systems’ Sam Tebbutt about six months ago and Sam was diligent in his regular follow-up as at the time I didn’t need TKO.
My business commitments took me to different heights in early 2008 and when reconnecting with Sam, he answered all of my questions. When my business partner (wife) needed answers of her own in order to commit to TKO, Sam provided clear, concise, and consistent information to her, which firmed our decision to join the TKO family... and that’s some compliment coming from my wife who was a former State Manager and National Member of a Registered Training Organisation.
My long-held intuition about the product was confirmed in a big way when Transform Business Systems’ Tony Fanfulla continued with the same quality of service and depth of product knowledge in my TKO Introductory Webinar. Now when I take my business and TKO to Australia’s regional and remote area operating environments, clients will have confidence in home-growing a human service delivery system that is professionally and capably supported.
I look forward to the mutual benefits that will flow from a long and productive association with TKO and Transform Business Systems.
John Anderson, Executive Officer.
Pi-CaTS Pty Ltd
Businesses often fail because owners spend more time working in their business rather than working on their business. Access Solutions National Pty Ltd (ASN) has been in operation since 2004. It has taken a long time to get where we are today – a lot of hard work and dedication.
ASN became aware of the need to have a systematic approach to ensure that all our cliental and services were of the same high quality across the board.
As you do in today’s internet savvy world – we Googled it. One of the first links to be clicked was the TKO Transform Business Systems.
After registering and downloading sections it became very clear that we needed to get in touch with this company as soon as possible. Instead of waiting for them to contact us we phoned about 15 minutes after surfing their website.
Our point of contact was Byron – what a pleasurable conversation.
Although ASN wasn’t in the position to spend a lot of money, this conversation brought to our attention the necessity of implementing the TKO Quality Management System (QMS) across our entire business.
Transform Business Systems were extremely flexible and supportive, with providing regular email and phone support as well as a flexible payment plan.
We cannot say enough about the TKO program – it was a strategic move to implement this into our business as none of our competitors in our industry have anything like this.
Dale Sheppard
Director
Access Solutions National Pty. Ltd. (ASN)
Web: www.asnpl.com.au
“When I was developing my business – a dental practice – five years ago, I quickly became aware of the high level of structure a business requires in order to satisfy the needs of clients, staff and external governing bodies. It’s not good enough to simply have all systems and procedures documented somewhere. There is the further responsibility that all persons connected to the business are fully aware and are within the organizations structure.
The process of training new staff members was becoming long and arduous. The process of incorporating new dentists was also without proper direction due to the infrequency of changing over people within that role. All of our systems and procedures were clearly explained and updated, but because they were kept in a folder in the staff room, the manual was never referred to. Another challenge we used to face was getting information about new systems and procedures to the staff. We never have all staff present on one day, therefore we had to block off three normally productive sessions for meetings to properly inform all staff of changes. What our previous system really felt like was; we had all the structure to comply with good business strategy and state laws, however that same structure didn’t properly support us. It was archaic in its design and therefore difficult to maintain and expect effective use as a guide in our busy dental surgery.
The differences to our business that implementing Transform Business Systems – Turn Key Operations has seen are;
- All staff has their own personalized manual that they keep with them to refer to anytime.
- All staff manuals are updated via emails, rather than taking productive time away from the business. They print off their personal copy and add it to their manual.
- There is an established ‘staff induction’ manual that is always up-to-date and is vital in the effective incorporation of all new team members.
- All the staff’s vaccination, allergy and further training documentation is attached to their profile and is very easy to access (obviously by authorized personnel) and therefore update.
- The structure behind our staff evaluations is now working much better for us. There is no more rifling through files and drawers looking for documents anymore. Everything is right there in the software.
- The expectations the business has on staff are specified and understood much more effectively than in the past. Instead of important systems and procedures discussed once and then infrequently revisited (reducing the value), staff and management have the Manuals as an ongoing reference and the most effective way to maintain standards
I had initially thought that the TKO system would be difficult to use, but it has proved very easy. Due to Transform Business Systems being owned and operated in Australia, the support we receive is immediate and the staff there are very easy to get along with and eager to have the system work well for us. We all got on line with a webinar to learn how to use the system, and found this to be the perfect way to coach everyone.
As a business owner, I now feel very confident that we have a support structure that truly supports our success and growth. I also feel a great sense of relief that I can take for leave of longer than a week and the business will continue to operate effectively.”
Julie Parker
Dendy Village Dental
I have over 20 years experience in quality management, education and entrepreneurship. I am currently the CEO/Director of AAPB a national not-for-profit association (the only bookkeeping association that has ISO 9001), Technical Education Director of a national registered training organisation, work with government on designing and developing national infrastructure for the bookkeeping industry as well as a member of the Australian Institute of Company Directors. When TKO was first demonstrated to me I analysed it from four angles. This is my professional opinion.
Quality Manager (ISO 9001)
ISO 9001 is based on a frame work to achieve good working practice. It provides guidance on WHAT your system needs to include in order to reduce the risk of failure. TKO is an on-line tool that helps you tell HOW the system works.
TKO is a unique software that creates a four dimensional system. It provides all the necessary requirements to address ISO 9001 and factors in all the simple common mistakes that most business make. E.g.; document management, audit trail, authority/responsibility.
Educator
The TKO software addresses the difficulties in educating employees on business systems. Most people have heard of policies and procedures but to understand how policies and procedures create a complex business system is extremely difficult to comprehend as well as teach. TKO is a fantastic tool to make a system tangible so that people can physically see how the system works.
I was so impressed by TKO and how easy it is to use that we included the software in the quality management module within the new Certificate IV in Financial Services Bookkeeping course.
CEO/Director
Your business is only as good as your system. If your business can not produce the products/services your customers/clients expect, you will lose credibility and ultimately your business. TKO is an efficient tool that reduces; communication breakdown and the ambiguity over who is responsible. It also helps you identify the strengths and weakness of your business.
Employee
Employees like to have clear guidance on their responsibilities, how to perform their functions and how often it needs to be done. TKO addresses this need and provides it in a customised publication for each employee. Clear direction reduces the frustration of ambiguity which is one of the major factors that employees leave.
The above four angles are why we embraced TKO in our two firms and successfully introduced it to our employees and AAPB members. TKO is a must for any business requiring government governance. TKO is a practical tool that is easy to use by all. It doesn’t sit on the shelf collecting dust, it is an essential tool integrated into the success of your business.
Mrs Sharyn Grant
Chief Executive Officer Australian Association of Professional Bookkeepers (AAPB)
MEI (In Progress) B.Ed (Voc Ed & Communication), ISO QA Auditor, Dip Bus.
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