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A Real Estate Template with over 350 ready made real estate practice documents covering

 

All pre-loaded into TKO Business Modeller so that you can easily maintain and publish your systems for years to come

"The TKO product has been magnificent for our company in many ways. To have all policies and procedures documented and so easily accessible for staff has made implementation of our company procedures so much easier.

From a HR perspective I have found the induction and training of staff so much more streamlined, thorough and consistant by using TKO. 

All staff receive the same consistant message and have this resource on their desktop to use as a reference in their everyday work." 

Cathy Loftus
Finance and Operations Manager
Morrison Kleeman Real Estate

 
 

  • How do you keep your real estate office running smoothly?
  • How do you have all of your staff doing exactly what you want them to do, exactly how you want them to do it?
  • This can be achieved with TKO (Turn-Key-Operation) Business Modeller software which holds all of your business
    • policy & procedure documents
    • Job Descriptions
    • To Do Lists
    • Key Performance Indicators.

We have a complete real estate business model with over 350 pre-written documents

See video

 

Contents of this template

 

o       Roles and Job Descriptions

o       Policies and Procedures

o       Key Performance Indicators and standards

 

Roles and Job Descriptions

 

·        XYZ Real Estate

o       Managing Director

§         Marketing Manager

·        Marketing Assistant

§         Sales Manager

·        Sales Person

·        Sales assistant

§         Property Manager

·        Lettings clerk

·        Property management assistant

§         Finance Manager

·        Trust account manager

·        Bookkeeper

·        Payroll Clerk

§         Human Resources Manager

·        Trainer

§         Safety Manager

·        First Aid Officer

§         Administration Manager

·        Receptionist

·        IT person

·        Office Cleaner

§         Quality Manager

§         Environmental Manager

§         Team member

 

Policies and Procedures

 

·        01.MANAGEMENT AND EXECUTIVE

o       01.USING THIS TEMPLATE

§         Real Estate Business Excellence Template (BET) Information Document

§         Attached files of the Essential Business Template

o       02.COMPANY POLICIES

§         A Quality Business

§         Our Relationships with our Customers

§         Occupational Health and Safety

§         Environment and Cultural Heritage

§         Our Team Culture

§         Privacy Dignity and Confidentiality

§         How we manage grievances

o       03.MANAGEMENT REVIEW AND CONTINUAL IMPROVEMENT

§         Business Strategy and Planning

§         Updating Documentation

§         Review of Measurements

§         Checking that documents match what people do (Internal Audit)

§         Improving the business system - prevention and correction of problems

o       04.BUSINESS PLAN TEMPLATE

§         Executive Summary

§         Business Outline

§         SWOT

§         Objectives

§         Risk Management

§         Products and Services

§         Marketing

§         Competitive Analysis

§         Advertising and Promotional Focus

§         Business Operations

§         Management and Key Personnel

§         Legal Matters

§         Financial Overview

§         Summary

o       05.PLANNING AND STRATEGY

§         Company Overview

§         Business Strategy

§         Market Opportunity

§         Marketing Plan and Strategy

§         Financial Plan

§         Product Strategy

§         Vision, Mission, Goals and Objectives

§         Exit & Payback Strategy

o       06.RISK MANAGEMENT

§         Establishing a context for risk management

§         Communicating risk management to your organisation

§         Identifying risks in your organisation

§         Analysing risks in your organisation

§         Evaluating risks in your organisation

§         Treating risks in your organisation

§         Monitoring and reviewing risks in your organisation

§         Risk management summary

·        02.REAL ESTATE SALES

o       01.AUCTIONS

§         Auction conduct and assisting

§         Auction authorities and offers

§         Auction Day

§         Auction Flowers

§         Auction Preparation

§         Auction Tasks

§         Auction venue guidelines

§         Auctioneer's guidelines

§         Information pack for Auctioneers

§         Preparing for an Auction

§         Prospective Bidders

o       02.CUSTOMER SERVICE PROGRAM

§         Anniversary Cards

§         Christmas Cards

§         Customer Service

§         Gift Boxes

§         Movie Ticket ordering

§         New Listing Client Welcome Calls

§         Newsletters - Quarterly

§         Newsletters - Weekly email newsletter

§         Photo Albums

§         Purchaser Calls

§         Questionnaires - Vendor

§         Surveying vendors, purchasers

§         Thank you cards

o       03.INSPECTIONS

§         After Inspection Advice

§         Conducting an open for inspection

§         Open for Inspection Buyer Referral Policy

§         Presenting property for Inspection and Auction

§         Prospective Buyer Inspections

§         Security - Vendors Property Policy

o       04.LISTINGS

§         Advertising Negotiation Policy

§         Advice of new listing procedure

§         Changes to listing details

§         Conjunctional Listings

§         Gaining an extended authority period

§         Hidden (on the quiets or pocket) listings are strictly forbidden

§         Is the property suitable for auction?

§         Leave behind documentation

§         Listing aim

§         Listing closing process

§         Listing Presentation Summary

§         Listing Source

§         Methods of sale

§         Needs analysis

§         Obtaining Vendor Statements when taking another agents listing

§         Property marketing plan

§         Property Run Policy

§         Reassigning listing to another Salesperson

§         Tenanted Property managed by another agent

§         The Agency Agreement

§         The Property Run

o       05.MARKET APPRAISAL

§         After appraisal dropper policy

§         After appraisal filing

§         Market Appraisal Appointment Procedure

§         Delivering Pre- Marketing Appraisal Kits

§         Market Appraisal Contents

§         Market Appraisal Kits

§         Preparing Market Appraisal

§         Recording Market Appraisals

§         Rental Property Appraisals Policy

§         Sales Appraisals

§         Who is authorised to list and appraise a property

o       06.PROPERTY SALES

§         After inspection advice procedure

§         After settlement

§         After the offer is made

§         Authorities

§         Cancelled Sales

§         Deposit Taken and Under Offer

§         Email Sale Sold Advice

§         Forthcoming Sale/ Auction Spike

§         Guidelines on giving out property information

§         Obtaining and Presenting Offers

§         Organising and exchanging contracts

§         Prospective buyer inspections

§         Offer and Acceptance

§         Property Alterations

§         Qualifying Buyers

§         Reporting to Vendors

§         Reviewing an inspection with a prospective buyer

§         Sales to Foreign Nationals

§         Section 32- Vendor Statements

§         Sold Property Script Policy

§         Sold Stickers

§         Targets for Sales Team

§         Tracking Sales

§         Vendor Weekly Contact

§         When a buyer defaults

o       07.PROSPECTING

§         After Sales Service

§         Building long term relationships with clients

§         Business Development Areas Policy

§         Handling a telemarketing lead

§         Managing Telemarketing Reports

§         Prospecting Strategy

§         Telemarketing Policy

§         Testimonials

o       08.SALES TEAM OPERATIONS

§         Builders

§         Buyer communication

§         Buyer Inquiry Source Recording

§         Commission information

§         Conducting sales meetings

§         Data Entry rules

§         Directors Guarantee and Indemnity

§         Discipline

§         Disputes- External Agents and the Public

§         Donations

§         Dress and Behaviour

§         Enquiries and Appraisals

§         Gaining extended authority period

§         Giving out property information

§         Internal Office Disputes

§         Keys and Key Safes

§         Maintaining the Sales White Board

§         Management of Sales Department

§         Management review of listings

§         Market appraisal policy - External to your office

§         Meeting with Presenter

§         Office commissions and basis of calculation

§         Out of Office/Voicemail

§         Mobile Phones

§         Prepare market share reports

§         Salespersons Commission

§         Vendor communication and feedback

§         Personal Assistants

§         Personal Profiles

§         Property Previously sold by Our Company

§         Relations with Other Agents

§         Removal of file

§         Reviews Half- Yearly

§         Staff Members Purchasing Property

§         Supervision of Sales Training

§         Targets for the sales team

§         Tenure of Purchaser

§         Tenure of Vendor

§         Under offer email advice

§         Using Administration team members

§         Weekly sales meetings

§         When a buyer defaults

o       09.SETTLEMENT

§         Confirming Settlement

§         Handing over Key

§         Key Procedure

§         Purchaser & Vendor communication at settlement

·        03.PROPERTY MANAGEMENT

o       01.ARREARS CONTROL

§         Arrears Management

§         Orders for possession

§         When tenants pay all arrears

o       02.BREACH PROCEDURES

§         Abandoned Goods

§         General Breach

§         Overdue Landlord Invoices

§         Rental Arrears

§         Termination of a Tenancy Agreement

§         Tribunal

§         Tenant Eviction

o       03.ENQUIRY PROCEDURES

§         Prospective Landlord Client

§         Prospective Tenant

§         Steps for Listing

o       04.GENERAL PROCEDURES

§         Accessing an Occupied Property

§         Boards Up/ Down

§         Bond Lodgement Forms

§         Cash Rental Payments

§         Digital camera use

§         Desk Management

§         File Archiving

§         Filing

§         Hard Copy File Creation

§         Ideal Week Property Management - Admin

§         Key Movement

§         Key Naming

§         Lost Properties

§         New Authority Documents Online

§         New Tenant Leases

§         Property Marketing

§         Printing Off Photos

§         Registered Post Documents

§         Rental Advertising

§         Reports for End of Week

§         Signing Up New Tenant

§         Soft Copy Document Saving

§         Soft Copy Folder Creation

§         Standard task list for Property Managers away

§         Tenant Welcome Pack

§         Vacating Letters

o       05.MANAGEMENT PROCEDURES

§         Condition Report

§         Lease Agreement & Rental Review

§         Periodic Inspection

§         Open Packs for Saturdays

§         Rental Appraisal

§         Rental Increase

§         Repairs & Maintenance

o       06.PROPERTY HANDOVER PROCEDURES

§         Agent to Client

§         Agent to Tenant

§         Client to Agent

§         Taking over Property from another Agent

§         Tenant to Agent

o       07.PROPERTY MANAGEMENT OPERATIONS

§         Intention to vacate (all tenants)

§         Negotiating access with tenants

§         Premature intention to vacate (additional rules)

§         Property maintenance

§         Routine Inspections

§         Tenancy Tribunal hearings

§         Tenants request for further tenancy agreement

§         Tenant's reference

§         Vacated property inspection and bond refund

§         Withdrawal of intention to vacate

·        04.MARKETING

o       01.BUSINESS DEVELOPMENT

§         Marketing Plan

§         Tenders and Quotes

§         Generating Leads

o       02.MARKETING RESOURCES

§         Managing our online presence

§         What Print Media do we use

§         Direct Mail and utilising our Database

·        05.ADMINISTRATION

o       01.MANAGING RECORDS AND BACKUP

§         Accounts Archiving

§         Archiving of Sales Files

§         Anti-Virus Software

§         Backing up data files

§         Finding and restoring lost data

§         Managing electronic records

§         Managing paper records

§         Managing computer and office equipment Security

§         Overnight Back- Up Tapes

o       02.RECEPTION

§         Daily Tasks

§         Day Book

§         Franking Machine

§         Greeting telephone callers

§         Greeting visitors to the office

§         In case of Emergency

§         Phone Directory

§         Printing Rental Lists

§         Processing Mail

§         Receipting rents

§         Receiving payments

§         Record Allocation of Enquiries

§         Relieving Reception

§         Sales Process

§         Saturday Receptionist duties

§         Switchboard Operations

§         Tasks after entering the office

§         The Telephone

o       03.OFFICE OPERATIONS

§         Administration of office keys

§         Control of Documents

§         Control of records

§         Internal Audit Procedure

§         Keysafe On

§         Keysafe removal

§         Preparation & Sending of Advertising Feedback Letters

§         Maintaining sales file

§         Maintaining & updating the staff phone list

§         Managing keys and lock boxes

§         Non conformance, Preventative & Corrective action

§         Who can update policy & procedure

§         Withdrawn from sale files

o       04.SALES ADMINISTRATION

§         Converting Sale Property to Auction

§         Listing/Sales Monthly Report

§         Preparing & Sending Contracts

§         Preparing Instructing Letters

§         Real estate.com.au guaranteed top spot

§         Scanning/Storing OFI Data

§         Sold files

§         Sold Property Maintenance

§         Stamping of Sale & Leasing Authorities

§         Stock Sheet

§         Weekly Sales Statistics

o       05.OFFICE SUPPLIES AND MAINTENANCE

§         Approved and preferred tradespersons list

§         Business cards

§         Maintaining electronic equipment

§         Minimising waste

§         Money Bag Receipt Slips

§         Office library

§         Selecting suppliers

§         Shopping

§         Stationery Ordering

§         Stores Ordering

§         Suppliers and Products

§         Supplier Negotiations

o       06.OFFICE PRESENTATION

§         Cleaning the office

§         Keeping desks and the office tidy

§         Keep Reception/ Board Room/ Meeting Room Tidy

§         Kitchen Policy

§         Maintaining customer areas

§         Managing signs for property sales and rental

§         Office Window

§         Shredding Documents

o       07.IT

§         Altering permissions for TKO access

§         Computer Software Upgrades

§         IT Issues

§         Storing Fax Numbers in Photocopier

o       08.GENERAL ADMINISTRATION

§         Binding Machine Function

§         Client Services Statistics

§         General Communication

§         Insurance Policy Schedule

§         Mail Labels

§         Mail Merge Labels

§         Maintenance of Procedures

§         Professional Indemnity Insurance

§         Publishing Manuals

§         Purchasers - "Where our buyers come from"

§         Return to Sender Mail

§         Standard Letter Format

§         Updating/ Creating Forms & Templates

§         Weekly Reports

o       09.VERIFICATION

§         Account Sales Calculations

§         Account Sales Letters

§         Commissions

§         End of Month Rollovers

§         Payroll

§         Trust Account Signatory

·        06.FINANCE

o       01.ACCOUNTS RECEIVABLE

§         Preparing Invoices

§         Receipting Payments

§         Accounting for Discounts

§         Overdue Accounts

o       02.ASSET MANAGEMENT AND PLANNING

§         Information Technology Security and Recovery from Disaster

§         Protection of Assets Policy

§         Equipment for Operations

§         Workplace Facilities

§         Scheduled asset maintenance

o       03.ACCOUNTS PAYABLE

§         Cheque signing and authority

§         Purchase Orders (ensuring a paper trail exists)

§         Managing Petty Cash

§         Confirming Receipt of Goods and Conformity of Supply

§         Payment Approval (paying for what we get)

o       04.PAYROLL

§         Employee use of Time Sheets

§         Preparation of Pays

§         Superannuation Policy

o       05.FINANCIAL REPORTING

§         BAS Reports

§         Profit and Loss Statements

§         Management Reports

o       06.FINANCIAL MANAGEMENT POLICIES

§         Budgeting Policy

§         Credit Card Authorisation Policy

§         Financial Management Policy

§         Investment Policy

§         Credit Levels

·        07.TRUST ACCOUNTING

o       01.GENERAL TRUST ACCOUNT OPERATIONS

§         Banking sales trust monies

§         Managing dishonoured cheques

o       02.PROPERTY MANAGEMENT TRUST

§         Creating a Commercial Invoice

§         End of Month

§         Enter Invoices

§         Landlord Run

§         Receipting Rents from Property Management Trust Account Statement

§         Reconciliation of Rental Trust

§         Rental Trust Banking

o       03.SALES TRUST

§         Account Sales

§         Banking Deposit

§         Drawing Funds at Settlement

§         End of Month

§         End of Month Rollover

§         Manual Sales Receipts

§         Not Proceeding With (NPW) Files

§         Outstanding Deposits Reports

§         Sales Instructing Files

§         Sales Trust Account Reconciliation

§         Sales Trust Banking

§         Section 27's

§         Stakeholders

·        08.HUMAN RESOURCES

o       01.STAFF RECRUITMENT

§         Staff Recruitment Policy

§         Recruitment Procedure

§         Advertising for new staff

§         Interviewing staff

§         Letter of Appointment

§         New Staff (First Day induction)

o       02.STAFF TRAINING & PERFORMANCE

§         KPIs and Non-Performance

§         Annual performance review

§         Conducting a counselling interview

§         Professional development policy

§         Training Policy

o       03.DISCIPLINE AND TERMINATION

§         Resignation

§         Disciplinary Action

§         Instant Dismissal

o       04.DISPUTE RESOLUTION

§         What is Harrassment and what is our attitude to conflict in the workplace

§         Grievance Procedure

o       05.LEAVE AND SEPARATION POLICIES

§         Annual leave policy

§         Compassionate/ Bereavement Leave

§         General Leave Policy

§         Parental leave

§         Sick leave policy

§         Separation - Abandonment of employment

§         Separation - Dismissal

§         Separation - Redundancy

§         Separation - Resignation

§         Separation - Retirement

§         Unpaid Leave

o       06.GENERAL HUMAN RESOURCES POLICIES

§         Affirmative action policy

§         Bullying policy

§         Communication Processes

§         Drug Testing Policy

§         Outside Employment

§         Sexual Harassment Policy

§         Wages and Conditions

§         Staff Responsibilities

§         Staff Rights

o       07.EMPLOYEE INDUCTION MANUAL

§         Introduction

§         Personnel

§         Harassment and Grievances

§         Wages and Conditions

§         Leave

§         Training

§         Employee responsibilities

§         Company owned motor vehicles

§         Communications

§         General Health and Safety

§         Emergencies and Accidents

§         Attitude to safety in the workplace

§         Office Workplace Safety

§         Security

§         Lone worker

§         Acknowledgement of receiving employee manual

o       08.EMPLOYEE SAFETY MANUAL

§         Working Safer - Queensland legislation

§         Assuring Workplace Safety

§         Risk Management

§         Hazards and Hazardous Environments

§         Manual Handling

§         Explosive Power Tools and Other Plant

§         Other Workplace Hazards

·        09.QUALITY ISO 9001:2008

o       01.QUALITY MANUAL PURPOSE

§         Using the documents of the Quality Key Business Area

§         Organisation Chart

§         1.1 Quality Management System - Requirements. Scope - General

§         1.2 Scope - Application

§         2 Normative reference

§         3 Terms and definitions

o       02.QUALITY MANAGEMENT SYSTEM

§         4.2.1 System Documented

§         4.2.2 Quality Manual

§         4.2.3 Control of Documents

§         4.2.4 Control of Records

§         4.1 Documentation Requirements - General

o       03.MANAGEMENT RESPONSIBILITY

§         5.1 Management Commitment

§         5.2 Customer Focus

§         5.3 Quality Policy

§         5.4.1 Quality Objectives

§         5.4.2 QMS Planning

§         5.5.1 Responsibility and Authority

§         5.5.2 Management Representative

§         5.5.3 Internal Communication

§         5.6.1 Management Review - General

§         5.6.2 Review Input

§         5.6.3 Review Output

o       04.RESOURCE MANAGEMENT

§         6.1 Provision of Resources

§         6.2.1 Human Resources - General

§         6.2.2 Competence, awareness and training

§         6.3 Infrastructure

§         6.4 Work Environment

o       05.PRODUCT REALIZATION

§         7.1 Planning of Product Realization

§         7.2.1 Determination of Requirements Related to the Product

§         7.2.2 Review of requirements related to the product

§         7.2.3 Customer communication

§         7.3.1 Design and development planning

§         7.3.2 Design and development inputs

§         7.3.3 Design and development outputs

§         7.3.4 Design and development review

§         7.3.5 Design and development verification

§         7.3.6 Design and development validation

§         7.3.7 Control of design and development changes

§         7.4.1 Purchasing process

§         7.4.2 Purchasing information

§         7.4.3 Verification of purchased product

§         7.5.1 Control of Product and Service Provision

§         7.5.2 Validation of processes for production and service provision

§         7.5.3 Identification and traceability

§         7.5.4 Customer Property

§         7.5.5 Preservation of product

§         7.6 Control of Measuring and Monitoring Devices

o       06.MEASUREMENT, ANALYSIS AND IMPROVEMENT

§         8.1 Measurement, analysis and improvement - General

§         8.2.1 Customer Satisfaction

§         8.2.2 Internal Audit

§         8.2.3 Monitoring and measurement of processes

§         8.2.4 Monitoring and measurement of product

§         8.3 Control of nonconforming product

§         8.4 Analysis of data

§         8.5.1 Continual Improvement

§         8.5.2 Corrective action

§         8.5.3 Preventative action

·        10.OCCUPATIONAL HEALTH AND SAFETY AS/NZ4801

o       01.INTRODUCTION

§         4.1 General requirements

§         4.2 OH & S Policy

o       02.PLANNING

§         4.3.1 Planning Identification of Hazards, assessment and control of risks

§         4.3.2 Legal and Other Requirements

§         4.3.3 Objectives and Targets

§         4.3.4 OH&S Management Plans

o       03.IMPLEMENTATION

§         4.4.1 Structure and Responsibility

§         4.4.2 Training and Competency

§         4.4.3 Consultation, Communication and Reporting

§         4.4.4 Documentation

§         4.4.5 Document and Data Control

§         4.4.6 Hazard Identification, risk assessment and control of risks

§         4.4.7 Emergency Preparedness and response

o       04.MEASUREMENT AND EVALUATION

§         4.5.1 Monitoring and Measurement

§         4.5.2 Incident Investigation, corrective and preventive action

§         4.5.3 Records and records Management

§         4.5.4 OH&SMS Audit

o       05.MANAGEMENT REVIEW

§         4.6 Management Review

·        11.ENVIRONMENTAL

o       01.INTRODUCTION

§         Introduction

§         4.1 General requirements

§         4.2 Environmental policy

§         4.3.1 Environmental aspects

§         4.3.2 Legal and other requirements

§         4.3.3 Objectives and targets

§         4.3.4 Environmental management programme(s)

§         4.4.1 Structure and responsibility

§         4.4.2 Training, awareness and competence

§         4.4.3 Communication

§         4.4.4 Environmental management system documentation

§         4.4.5 Document control

§         4.4.6 Operational control

§         4.4.7 Emergency preparedness and response

§         4.5.1 Monitoring and measurement

§         4.5.2 Nonconformance and corrective and preventive action

§         4.5.3 Records

§         4.5.4 Environmental management system audit

§         4.6 Management review

 

Key Performance Indicators and standards

·        01.MANAGEMENT AND EXECUTIVE

o       05.PLANNING AND STRATEGY

§         Business plan and strategy in place

·        02.REAL ESTATE SALES

o       01.AUCTIONS

§         Auction clearance rate

o       04.LISTINGS

§         Listings required

o       06.PROPERTY SALES

§         Sales volume

o       09.SETTLEMENT

§         Average settlement days

·        03.PROPERTY MANAGEMENT

o       01.ARREARS CONTROL

§         Tenants in arrears

·        04.MARKETING

o       01.BUSINESS DEVELOPMENT

§         Marketing budget to turnover

§         Marketing plan inplace and on track

§         New clients generated

o       02.RECEPTION

§         Greeting customers by phone and direct

o       03.OFFICE OPERATIONS

§         Policies and procedures are completed and available to all staff

o       06.OFFICE PRESENTATION

§         Business premises kept clean and presentable

o       07.IT

§         Critical data is backed up on a regular interval

§         Minimise downtime on network pcs and servers

·        06.FINANCE

o       01.ACCOUNTS RECEIVABLE

§         Debtor days outstanding

o       03.ACCOUNTS PAYABLE

§         Average days to pay bills

o       04.PAYROLL

§         Timeliness in submission of statutory returns

o       05.FINANCIAL REPORTING

§         Cost of goods sold margin

§         Net profit margin

·        07.TRUST ACCOUNTING

o       01.GENERAL TRUST ACCOUNT OPERATIONS

§         Trust account reporting timeframes are being met

§         Clients receive their statements and payments in a timely manner

·        08.HUMAN RESOURCES

o       01.STAFF RECRUITMENT

§         Staff turnover rate

o       02.STAFF TRAINING & PERFORMANCE

§         A structured training plan is in place and active

o       06.GENERAL HUMAN RESOURCES POLICIES

§         Employee satisfaction index

§         Average employee absence time

§         Dress code and standard

§         Staff attitude and cooperation

o       06.MEASUREMENT, ANALYSIS AND IMPROVEMENT

§         Customer complaints

§         Customer satisfaction index

·        10.OCCUPATIONAL HEALTH AND SAFETY AS/NZ4801

o       01.INTRODUCTION

§         Workplace incident rate

·        11.ENVIRONMENTAL

o       01.INTRODUCTION

§         Number of paper pages used by employees each month

§         Total purchased energy per month

 
These days it's essential for real estate companies to have written documentation about office policies and procedures.  But writing them can be a task that a busy real estate principal does not have the time for.  TKO makes it quick & easy with a real estate templates available. 

This generic real estate template will fast track the documentation of your business with around 350 pre-written documents included.

An easy to understand manual for salespeople, administrators and other staff to refer to in their daily business can help solve and prevent disputes, and helps ensure the success and reputation of your company. You will be able to induct & train staff quickly in the way you do it in your real estate business.
 
Don’t wait any longer to have the real estate business you always dreamed of, TKO is available now. 
Call now on 1300 735 681 to find out more
 

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